Refund policy

Last Updated: May 20, 2026

Thank you for shopping at Skulptelle.
We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

  • Be unused and unworn

  • Be in their original condition and packaging

  • Include all original tags and accessories

  • Not show signs of damage, washing, or alteration

Certain items may not be eligible for return for hygiene or safety reasons.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Used or damaged items caused by the customer

3. Return Process

To request a return, please contact us at:

Email: contact.skulptelle@gmail.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item if applicable

Once your request is approved, return instructions will be provided.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received

  • The product arrived damaged or defective

We recommend using a trackable shipping service, as MILOHAL LLC is not responsible for lost return shipments.

5. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5 to 10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent.

To request an exchange, contact us at:
contact.skulptelle@gmail.com

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.

We will work quickly to resolve the problem.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account again

  • Contact your payment provider or credit card company

  • Contact your bank, as processing delays may occur

If you still have not received your refund, contact us at:
contact.skulptelle@gmail.com

9. Contact Information

For any questions regarding this Return & Refund Policy, please contact:

MILOHAL LLC
Email: contact.skulptelle@gmail.com
Phone: +1 727 628 7199